THE LATEST DANCE NEWS AT CAPEZIO® SPOTLIGHT BLOG

Shipping & Returns

Thousands of dancers worldwide love dancing in Capezio shoes and dancewear and we hope you will too.

A Quick Overview:

  • If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund.
  • Tights and underwear may not be returned if opened.
  • With the exception of faulty items, all returns must be in perfect condition, in original packaging with no markings.
 

We use DPD and DHL as our delivery partners across Europe. 

We offer a next day delivery service for orders shipping to UK addresses.

Delivery is on the next working day if ordered between Monday and Friday before 1pm. Delivery is excluded on Bank Holidays. Our carrier, DPD, will attempt to deliver between 7am and 12pm.

Next Day delivery costs £6.95 but it’s free if you spend over £100.

In addition to the UK (excluding the Channel Islands), we ship to the following European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Poland, mainland Portugal, Slovakia, Slovenia, Spain (excluding the Balearic & Canary islands), Sweden and The Netherlands. The delivery time can take between 2 to 8 working days.

Here is a guide to delivery times and charges by country:

Country

Delivery time

Delivery charges

Austria

4 days

£9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Belgium

2 days

£4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Bulgaria

5 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Croatia

5 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Czech Republic

3 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Denmark

2-3 days

£9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Estonia

4-5 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

France

2-3 days

£9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Germany

2-3 days

£9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Hungary

3-4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Ireland

2-3 days

£9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Italy

3-4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Latvia

4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Lithuania

4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Luxembourg

2 days

£4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Poland

3 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Portugal

4-5 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Romania

4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Slovakia

3 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Slovenia

3 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Spain (excluding the Balearic & Canary islands)

3-4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

Sweden

3-4 days

£15 for purchase less than or equal to £49.99, 0 for purchase over £50

The Netherlands

2-3 days

£4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

UK (excluding the Channel Islands)

1-2 days

Standard Delivery: £4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Next Day Delivery:£6.95 for purchase less than or equal to £99.99, 0 for purchase over £100

Shipping is free to all European countries for all orders of £50 and above. 

A signature will be required upon delivery. We therefore highly recommend getting your order delivered to an address where you know someone will be able to sign for it.

DPD will attempt delivery of your order twice, after which you will be given the choice between picking up your parcel from your local depot or pay a charge to have your parcel re-delivered at a more convenient time.

Please note we cannot ship to P.O. boxes.

We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple policy on all our products when you buy direct from CapezioEurope.com.

If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund by following the returns procedure. The same applies, of course, to any CapezioEurope.com product with a defect in craftsmanship or material.

Please note that regretfully we do not accept returns of tights and underwear if opened.

You have 30 days to return the goods. 

Tights and underwear may not be returned if opened.

The Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment).

    Return in Store - FREE

    Simply bring the item(s) you would like to return to our Capezio London store at 33 Endell Street, London, WC2H 9BA along with the packing slip received with your order.

    Please note, the refund of items purchased online will be issued to the payment method originally used. Refund typically takes 5 working days, depending on your payment method issuer. Exchanges are not possible.

    Return by Post - at your own cost

  1. Sign in to your Capezioeurope.com account
  2. Click "Account"
  3. Click "Order History" in the left hand navigation
  4. Click "View Order" for the order you wish to return
  5. Click "Return" (below the shopping cart) then specify the item you wish to return as well as the reason for return
  6. Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval)
  7. When approved you will receive an email including a returns merchandising authorisation (RMA).
  8. Print out the RMA and include in the package along with the product(s). Please note all returns must be received in original packaging. Your parcel must be marked clearly with your order number and should be sufficient to prevent damage to shoe boxes during return transport.
  9. Post the package to:
    Capezio Warehouse, Century Logistics, Wyatt Way, Thetford, IP24 1HB, UK
  10. Once your return has been received and processed, a refund will be issued to your card.
  11. Please allow up to 30 days for your return to be processed.