Delivery and Returns

Thousands of dancers worldwide love dancing in Capezio shoes and dancewear and we hope you will too.

Delivery

In addition to the UK, we ship to the following European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxemburg, Poland, mainland Portugal, Slovakia, Slovenia, Spain (excluding the Balearic & Canary islands), Sweden and The Netherlands. The delivery time can take between 2 to 8 days. Standard delivery is free on all orders over £50.

Here is a guide to delivery times and charges by country:

Country

Delivery time

Delivery charges

Austria

4 - 5 days

Standard delivery: £9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Belgium

2 days

Standard delivery: £4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Bulgaria

5 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Croatia

5 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Czech Republic

3 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Denmark

2-3 days

Standard delivery: £9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

France

2-3 days

Standard delivery: £9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Next day delivery: £14.95 for purchase less than or equal to £99.99, 0 for purchase over £100

Germany

2-3 days

Standard delivery: £9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Next day delivery: £14.95 for purchase less than or equal to £99.99, 0 for purchase over £100

Hungary

3-4 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Ireland

2-3 days

Standard delivery: £9.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Italy

3-4 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Luxembourg

2 days

Standard delivery: £4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Poland

3 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Portugal

4-5 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Romania

4 days

Standard delivery: £15 for purchase less than or equal to 49.99, 0 for purchase over £50

Slovakia

3 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Slovenia

3 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Spain

3-4 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

Sweden

3-4 days

Standard delivery: £15 for purchase less than or equal to £49.99, 0 for purchase over £50

The Netherlands

2-3 days

Standard delivery: £4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

UK

1-2 days

Standard delivery: £4.95 for purchase less than or equal to £49.99, 0 for purchase over £50

Next day delivery: £6.95 for purchase less than or equal to £99.99, 0 for purchase over £100

Standard delivery is free on all orders of £50 and above.

A signature will be required upon delivery. We therefore highly recommend getting your order delivered to an address where you know someone will be able to sign for it. DPD will attempt delivery of your order twice, after which you will be given the choice between picking up your parcel from your local depot or pay a charge to have your parcel re-delivered at a more convenient time.

Note
There are no shipments on weekends or holidays.
UPS does not ship to PO or APO boxes, but USPS is able to ship to both PO and APO boxes.
Orders shipping to the following states are subject to applicable sales tax: CA, CO, FL, MA, MI, NJ, NV, NY, OH, RI, TN, and TX.

Returns

We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from CapezioEurope.com. If you are not happy with your product you can return it to us within 30 days of receiving your order for a full refund. The same applies, of course, to any CapezioEurope.com product with a defect in craftsmanship or material. Refunds will only be issued to original form of payment.

Exceptions to Return Policy:

  • Tights and underwear may not be returned if opened.
  • The Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment).

In Store (Free):

  • Simply bring the item(s) you would like to return to our Capezio London store at 33 Endell Street, London, WC2H 9BA along with the packing slip received with your order.
  • Please note, the refund of items purchased online will be issued to the payment method originally used. Refund typically takes 5 days, depending on your payment method issuer. Exchanges are not possible.

By Post (at your own cost) - Here's what you do if you had created an account:

  • Sign in to your CapezioEurope.com account
  • Click "Account"
  • Click "Order History" in the left hand navigation
  • Click "View Order" for the order you wish to return
  • Click "Return" then specify the item you wish to return as well as the condition and reason for return
  • Click "Submit" and the return request will be submitted to Capezio Customer Service (Please allow up to 3 days for approval)
  • When approved you will receive an email including a returns merchandising authorisation (RMA).
  • Print out the RMA and include in the package along with the product(s). Please note all returns must be received in original packaging. Your parcel must be marked clearly with your order number and should be sufficient to prevent damage to shoe boxes during return transport.
  • Post the package to: Capezio Warehouse, Century Logistics, Wyatt Way, Thetford, IP24 1HB, UK
  • Once your return has been received and processed, a refund will be issued to your card. Please allow up to 30 days for your return to be processed. .

By Post (at your own cost) - Here's what you do if you checked out as a guest:

  • Reply to either your order or shipping confirmation email and state which items you would like to return
  • We will create a return authorisation for you (RMA), which you will receive by email.
  • Print out the RMA and include in the package along with the product(s). Please note all returns must be received in original packaging. Your parcel must be marked clearly with your order number and should be sufficient to prevent damage to shoe boxes during return transport.
  • Post the package to: Capezio Warehouse, Century Logistics, Wyatt Way, Thetford, IP24 1HB, UK
  • Once your return has been received and processed, a refund will be issued to your card. Please allow up to 30 days for your return to be processed.